FAQ

1. Why purchase online?

When we set up coconuttreelighting.com.sg, we wanted to cut all the jive and added costs that came with a conventional lighting stores, like the following:

Showroom space rental and salaries of sales folk, pesky, commission-hungry sales people, inaccessible showrooms and their impractical "office-hours-only" operating hours.

By shopping online, you can view a myriad of products showcased in the comfort your home at any time, surf at your own pace, check all details of product you want to know and, what's more, we even pass on our savings on overheads to you in the form of lower prices!
2. Why shop at CoconutTree?

Because you will get:

- Convenient, simple ordering process
- Assured quality and stylish products
- Free delivery in island wide (except Sentosa, Jurong Island)
- Free exchange merchandise program
- Professional consultancy for lighting design
3. Where is your showroom ?
 
Our showroom address: Ubi Road 1, Blk 73, #06-56, Oxley BizHub 1, Singapore 408733.
4. How can I trust your goods to be of high quality?
 
Most of our products come with at least 12-month warranty on manufacturing defects (excluding effects of misuse or wear and tear). 

The picutrues shown in website are of high resolution and a description of the materials used are provided.
You may also check out our customer reviews and ratings.
5. Do you have a delivery service?

Of course we do! Orders above S$300 come with FREE delivery service.

A delivery charge of S$30 applies for orders under S$300. For more details, kindly refer to CoconutTree’s Terms & Conditions
6. Can I reject the product upon delivery if I'm not satisfied with it?

Yes, you may reject the product if it isn't in a satisfactory condition (damaged, scratched, dented, soiled, different from description etc) upon delivery at NO added cost.
7. Can I exchange the merchandise I don't really like after accepting the goods?

Yes. Exchange is subject to our Terms & Conditions. Kindly refer to exchange policy in CoconutTree’s Terms & Conditions
8. Can I change the item after I place my order online? 

Yes. Please notify us about any changes or cancellations within 72 hours after placing the order by emailing us at support@coconuttreelighting.com.sg. For immediate assistance, please call 86863827 during our office hours.

We'll try to deliver according to the changes you have made, but there might be delays depending on the availability of stocks.
9. How long do I have to wait for my items to be delivered after I make the order?

Delivery is usually within 5-15 working days, unless otherwise stated. You will be able to indicate your preferred delivery date and time frame when the order is placed online.

You will receive an order acknowledgment via email, following a order confirmation when the delivery date is confirmed.
10. Will I receive my purchases according to the delivery time I have indicated?

The delivery time frame that you have indicated online is only tentative. We ask for your preferred delivery time frame so that we can arrange and plan the route such that the goods are delivered at your convenience as value-added service.
11. Do you offer a discount if I place a large order?

Unfortunately, we do not offer any additional discount because all of our products are already priced the lowest in the market. Our prices are fixed and transparent.
12. I would like to make a bulk purchase. Will I get a better price?

For bulk purchase of more than 10 similar items, please contact us for a special quotation.
13. Do you have more lights other than these shown on your website?

For the moment these are all the products that we are selling, but we frequently bring in new products. Do check out our website often!
14. What modes of payment do you accept?
We accept payments through PayPal. PayPal lets you send payments quickly, conveniently and securely online using a credit card, debit card or bank account. Funds are transferred immediately and we can ship your item right away instead of waiting for funds to clear.

You also can choose to pay cash/cheque upon delivery.
15. Is it safe to use my credit card?
We take every precaution to make sure that your transactions are secure. Our site utilizes industry-standard security measures. Also, we are partnered with PayPal; the world's leading online payment provider with state of the art security system to ensure that your payment is secure and safe.

16. What if the product doesn't fit well in my home after I've bought it?

Our customer service officers will be more than glad to assist you with professional opinions and provide as many details as possible for you to make a decision.Otherwise, you can also refer to the various dimensions specified in each product description before making your purchase.
In any case, if the ordered the product is a wrong choice, no worry, go to our exchange program. Surely, you will be able to find a alternative that suit your place.
kindly refer to Exchange Policy in CoconutTree’s Terms & Conditions.

17. I bought a lighting which turned out to be faulty within a week. What can I do?

If the lighting turns out to be faulty, please inform us at support@coconuttreelighting.com.sg with a brief explanation of the problem including the order invoice number that can be found in the confirmation email sent to you, or simply call us at 86863827, we will arrange for our service team to assess the situation and rectify the faulty lighting. For details, kindly refer to warranty in CoconutTree’s Terms & Conditions  

18. I have bought a lighting, can I still exchange it for another one as I don't think I really like it?

Items can be exchanged, within 14 days after delivery, provided the item is unused, undamaged, in its original condition with full packaging and warranty intact. Kindly inform us via mail support@coconuttreelighting.com.sg or give us a call at 86863827 so that we can ensure we have available stock for exchange.

Items that are used and not in their original packaging will not qualified for exchange. CoconutTree reserves the right to reject any exchange deemed unfit or unreasonable.

19. Can I choose not to come down personally to exchange the lighting purchased and opt for alternative means of exchange?

Yes, we will be able to arrange transportation for your exchange at a fee of S$30.